Customer Information  


HOW TO RECOMMEND A FRIEND

 

Mine4Sure offers their existing customers the possibility to recommend one or several friends planning to order through our website www.mine4sure.com.
By entering your email address as the sponsor code when completing the order form, your friend(s) will benefit from an immediate 10% discount on their order.
To thank you, we will send you via email a discount code worth £2, 2€ or US$ 2, t
o be used on your next order.
You can recommend as many friends as you like.
For every new recommended friends ordering, an additional £2, US$ 2 or 2€ will be added to your discount code.
The maximum value for any one code is €32, US$ 32 or £24. When exceeded, an additional code will be issued
You can start sponsoring friends as soon as payment for your initial order has been received.

 

 


Click here to recommend a friend

                                     

 


SECURED PAYMENT

To offer complete piece of mind to our customers regarding their payments, we use for all purchases in euros the e-transactions system of the Credit Agricole bank, for purchases in GB Pounds and US dollars, we use SAGEPAY .
Please note that discount vouchers cannot be used simultaneously on one order.


ORDER PROCESSING AND SHIPPING

STANDARD ORDERS
Mine4sure is committed to produce standard orders within 2 working days.
Standard orders, with a value below £58.80, US$ 87.50, 70€ will be sent by priority airmail
Standard orders, exceeding £58.80, US$ 87.50, 70€ in value will be sent by registered priority airmail (with a tracking number).
To estimate the delivery time, please also bear in mind the time taken by the postal services to ship your order to your desired delivery address.


EXPRESS ORDERS
The production time is reduced to 1 working day.
The cost for this option is £5, US$ 5 or 5€.
ALL express orders are dispatched by recorded priority airmail (with a tracking number)*.
Please note the delivery time will depend on the country of delivery.

*For deliveries to the USA and the UK, a 2 working day Fedex delivery service is also available.
The cost is US$16, £10 or 13€. It includes 1 working day production time + 2 working days courrier service by Fedex.

*For deliveries to other countries by courrier service with guaranteed delivery date.
Please do contact us for information and price.

Express orders, if placed before 8.00am CET (UCT/GMT+1h) on working days, will be produced and dispatched the same day.

Please note that the production time does not include the time taken by the postal services or Fedex to deliver your order.

Order processing lead-time starts when payment of your order has been received by mine4sure.

Mine4Sure cannot legally be held responsible for delays due to the postal services.
Mine4Sure cannot commit to any delivery time as it will depend on each country postal services.

SHIPPING to all countries is FREE.

WHO WE ARE

Products of the brand mine4sure are commercialised by the company Etiquettes et Compagnie, SARL with an authorised capital of 48 000€.
Registered office : 35 rue Pasteur 64320 Bizanos, France.
RCS Pau 484 004 387 TVA : FR9 484 400 4387
.

 

 

 

  Terms and conditions


The present Terms and Conditions determine the sale of all products offered on our website www.mine4sure.com
Placing an order is deemed acceptance of our Terms and Conditions. The sale contract is subject to French law.

1. OUR OFFER
Our products, services and delivery terms, as indicated in the chosen currency (Pound Sterling, Euro or US dollars), are valid worldwide.
When placing an order, you accept the prices and product descriptions available for sale. However a slight difference may occur with regards to the colours, drawings and fonts shown on our website
www.mine4sure.com.

2. PRICES
Our prices are indicated in Pound Sterling, Euro and US dollars and include current French V.A.T. Please note that any changes to the V.A.T rate could be immediately applied to our prices.
Our prices include the standard delivery cost worldwide.
Our prices are guaranteed until 31 December 2012.

3. YOUR ORDER
Your online order is only registered when you have fully and clearly completed the order form available on our website.
Within an hour of validating your order online, you will receive an email confirming reception.

4. ACCEPTANCE AND ORDER CONFIRMATION
Mine4Sure will confirm your order by an automatically issued email within an hour of receipt. You can also print your order summary.
Mine4Sure archives its customers orders on a computerised system. Our customers can access these files on written request to Mine4Sure.
A sales contract is valid from receipt of payment for your order by
Mine4Sure.

5. PAYMENT
• By debit or credit card:
When validating your order, please enter your credit/debit card number and its expiry date.
Various accesses to authorisation servers are performed in order to check information and avoid fraud and abuses. Therefore, the server is on an encrypted mode and all information carried is coded (protocol). No information transits in clear mode on the internet.
In accordance to the French Law of 13 March 2000 on electronic signature, the online transmission of your card number and final confirmation of your order are proof of completion of your order and therefore your liabilities to the due sums in payment of that order.

By bank transfer :
The emailed order confirmation that you will receive contains the necessary details of our bank account to establish the bank transfer as well as your order number. Please mention this number in the bank transfer wording.

6. SHIPPING
The prices of the products mentioned on our website
www.mine4sure.com include delivery.
The order processing time is the maximum time (currently 2 working days) in which
Mine4Sure commits to sending out the orders. It does not include the delivery time taken by the postal services or other transporters used (please refer to our SHIPPING section in the customers information for the shipment methods used).
The order processing time can be reduced to 1 working
day by selecting our express order processing option. The cost for this service is £5, US$5, 5€ per order and includes shipment by registered post (with tracking number).
Mine4Sure commits to process and dispatch on the same day the express orders, placed before 8.00am CET (UCT/GMT +1h) Monday to Friday (except French bank holiday).
Your orders can be delivered to your home address or any other address. If it is a gift, please choose the option when ordering (at no extra cost) and indicate the delivery address.

7. RETURNS POLICY
Defective items must be returned to us within 7 days from receipt. If the error is our responsibility
Mine4Sure will replace the goods immediately and the cost of returning the products will be compensated by the shipping of extra labels.
In accordance to the article L. 121-20-2 of the French Consumer legislation, your right of retraction cannot be exercised for the supply of personalised goods or those manufactured according to the customers specifications.

8. PRIVACY POLICY
To take your order into account, it is necessary for us to collect your personal details. By giving us your email address you agree to receive confirmation of your order and receive information on our special offers and events via Internet.
According to
the French Law dated 6 January 1978 on data protection, you have a right to access, modify, amend and remove your personal details. To exercise this right, simply write to us specifying your name, address and email address.

9. INTELLECTUAL PROPERTY
mine4sure is a registered trademark and the Mine4Sure labels have been patented.
The site user who has his own personal website and wishes to place a simple direct link to the Home page of the Mine4Sure website can do so without prior consent to do so from Mine4Sure.
We recommend that this link opens a new window of  the web browser.
Under no circumstances, will it imply a contractual agreement or an affiliation.
Mine4Sure reserves the right to refuse all links and to require the withdrawal at any time of any link, even if tacitly authorised.

10. ENTIRE AGREEMENT
Should one of the provisions of the Terms and Conditions be found unenforceable or
invalid by a change in the legislation, regulations or by a court of justice, all other provisions in the Terms and Conditions will remain in full force and effect.

11. DURATION
The present terms and conditions apply for the whole duration of the mine4sure products being online.

12. LIABILITY
Under no circumstances, can mine4sure be deemed liable for any loss, damages or inconvenience caused by the use of Internet, such as breakdown in communication, presence of viruses, or unauthorised use or access and all cases qualified as “force majeure” by law.

13. DISPUTES
Any dispute will be solved amicably as far as possible. Failing this, any litigation shall be submitted to arbitration in the relevant tribunal in Pau France. The present Terms and Conditions are governed by French law.